Verizon CEO hopes drastic changes will win back angry customers - Verizon, one of the big three U.S. phone carriers, has had a challenging 2025 as it continues to suffer from a troubling consumer trend that’s hurting its business. Amid recent struggles, the company’s new CEO is doubling down on major chan
Verizon does damage control after massive outage angers customers - Earlier this week, Verizon sparked outrage after a major service outage affected millions of its customers. On Jan. 14, an estimated 2.3 million Verizon customers, according to Downdetector, across states such as New York, Texas, Georgia, a
Verizon gets approval to make it harder for customers to leave - Verizon, one of the largest phone carriers in the U.S., sparked backlash last year when it took a major step to make it harder for customers to ditch the company and switch to another phone carrier. In May, Verizon sent a request to the Fed
Verizon cracks down on internet customers violating key rule - Verizon, one of the largest phone carriers in the U.S., is currently seeing increased demand for its 5G home internet service amid a growing consumer trend that is raising eyebrows across the telecom industry. During the third quarter of th
AT&T makes a harsh change customers will see on their bills - AT&T has recently implemented several crucial changes that have impacted and frustrated customers. For example, in April, AT&T decreased its autopay discount from $10 to $5 for customers who pay their bill with a debit card. It also complet